Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Rativa software platform ("Service").

By accessing or using the Service you confirm that you act on behalf of a legal entity, you have authority to bind that entity, and you agree to these Terms in full.

Rativa is intended exclusively for business users (B2B).

Rativa is a hotel market-intelligence and pricing analytics platform designed to assist accommodation providers with competitor monitoring, historical analysis, automated rate tracking, alerts and decision-support insights.

Rativa does not execute bookings, does not modify third-party platforms, and does not act as a booking intermediary.

Rativa collects and processes publicly available market information from online sources, including publicly accessible accommodation listings.

• No login credentials are used for third-party platforms.
• No private dashboards are accessed.
• No technical access controls are bypassed.
• Rativa is not affiliated with, endorsed by, or connected to Booking.com or any other third-party platform. All trademarks remain the property of their respective owners.
• The Operator does not claim ownership of third-party content.

Access requires account registration using verified email authentication (magic link).

You must provide accurate and complete business information and ensure only authorized personnel access the Service.

The Operator may suspend or terminate access in case of breach of these Terms, non-payment, or abuse of the Service.

Rativa Pro is a monthly subscription. The price and applicable taxes are shown before you subscribe; prices exclude VAT unless stated otherwise.

The 14-day free trial starts when you add your first hotel, not when you create your account. No card is required. Without a subscription, rate checks and other paid features stop at trial expiry; your account and existing data remain available.

Payments are handled through Stripe, including Link where offered. The checkout identifies the seller, payment terms and first charge date. Subscribing during a trial does not always defer the first charge until trial expiry; review checkout before confirming.

Subscriptions renew automatically each month and the payment method on file is charged for each billing period until cancellation.

Cancel through the billing management link in Settings → Plan & billing → Manage billing. Cancellation takes effect at the end of the current billing period; paid access continues until then. Cancellation stops future renewals and does not itself delete your account.

For failed payments, the payment provider may retry the charge and ask you to update payment details. Access can continue while payment is overdue and retries are pending; paid features may stop if the subscription becomes unpaid or is cancelled.

Cancellation does not automatically refund amounts already charged. For a refund request, contact us or the seller identified on your payment document. Requests are reviewed under the applicable purchase terms and law; this does not limit any rights under applicable law.

Stripe may act as payment processor or, through Managed Payments, as merchant of record. The seller and document issuer are those identified at checkout and on the invoice or receipt. Payment documents are available through the provider’s billing facilities where supplied; Rativa does not currently issue its own customer invoices.

You agree not to:

• Reverse engineer the Service.
• Copy, redistribute or resell data obtained via Rativa.
• Use the Service for unlawful purposes.
• Interfere with platform functionality or attempt to bypass security.
• Extract raw datasets for resale.

All software, algorithms, design, structure, analytics logic and database architecture remain the exclusive intellectual property of the Operator.

You receive a limited, non-transferable right to use the Service during your trial, subscription and any account access that remains available under these Terms.

The Service provides analytical insights for decision-support purposes only.

The Operator is not liable for business decisions made based on the Service, inaccuracies or delays in publicly sourced information, temporary outages, or indirect/consequential damages (including loss of profit, revenue, or goodwill).

To the extent permitted by law, total liability is limited to the amount paid by the User in the preceding three months.

The Operator aims for high availability, but uninterrupted access is not guaranteed.

Maintenance, updates, or external platform changes may affect data visibility.

Subscription cancellation follows section 5 and does not require separate written notice. Expiry or cancellation of a subscription stops paid features without automatically deleting your account or existing data.

The Operator may suspend or terminate access for breach, abuse or non-payment as described in these Terms. To request account or personal-data deletion, contact us; retention and deletion are described in the Privacy Policy.

Both parties agree to treat non-public business information received in connection with the Service as confidential.

These Terms are governed by the laws of the Republic of Slovenia.

Any disputes fall under the jurisdiction of the competent court in Ljubljana, Slovenia.